Privacy Policy

Privacy Policy
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Last updated: 6 November 2026.
Effective date: 6 November 2026.
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1. Who we are.
• LiveTranslate (ABN 95 312 558 634) manages the platform at livetranslate.net, which includes our account management tools and the Dubtool desktop application (collectively, the “Service”). References to “we,” “us,” and “our” signify LiveTranslate. For the purposes of the GDPR, CCPA, and CPRA, we act as the primary data controller for personal info outlined here. Please direct privacy inquiries to support@livetranslate.net.
• We operate without a physical mailing address for privacy requests. Currently, we have not appointed an EU/UK representative or a Data Protection Officer as these roles do not apply to our current organizational scale. This document complies with the GDPR, the CCPA as amended by the CPRA, and the Australian Privacy Act 1988. You can view the most recent version at livetranslate.net.
2. Summary.
• Dubtool is a local application. Your audio sources, voice references, specific voice models, and processed files are stored exclusively on your hardware until you choose to delete them. Our server-side infrastructure handles account credentials and billing status. Utilizing cloud-based features such as voice cloning or cloud speech requires transmitting audio data to ElevenLabs. By using these tools, you confirm you have obtained necessary consent from any speakers involved for purposes beyond the original recording.
• We maintain a strict policy against selling personal information or participating in cross-context behavioral advertising. We do not employ third-party tracking analytics or utilize cookie consent banners. To access, modify, export, or erase your data, contact us via support@livetranslate.net.
3. Information we collect.
• Our systems collect your email, username, regional settings, secure tokens, billing status, audio uploaded for cloning, text/audio for cloud processing, and support transcripts. Account data is hosted in Supabase. Subscription details are managed via PayPal and Wix Pricing Plans. ElevenLabs maintains uploaded audio for voice clones until you manually remove them. Email support logs are kept within our secure mailing system.
4. Information stored on your device by Dubtool.
• For every project created, Dubtool saves source audio, voice prints, voice models, and output files locally on your computer. It also generates a local activity log. We never access this local data unless you explicitly use a cloud-integrated feature. These are standard files; the software does not provide internal encryption or automated deletion for local project assets.
5. Information collected automatically.
• Our account service tracks internal “nudge” interactions, such as when you engage with an in-app prompt. Our infrastructure partners (Wix, Railway, and Supabase) may log technical logs including IP addresses and browser types to ensure service stability. Wix also tracks general site traffic statistics.
6. Payment information.
• Financial transactions are handled by PayPal and Wix Pricing Plans. We only store your current subscription tier; full transaction histories and invoices are maintained by the payment processors under their own privacy standards. Your full credit card details are never stored on our servers.
7. Other people’s voices.
• If your source files contain recordings of others, you are solely responsible for ensuring you have provided proper notice and secured legal consent as required by your jurisdiction.
8. Voice data, voiceprints, and voice models.
• Dubtool generates voice references and models locally for processing. If you opt for cloud features, the service facilitates voice cloning through ElevenLabs. While these may be classified as biometric data in some regions, we use them strictly for functional features, not for identification. We rely on your active consent and your verification that all speakers have agreed to this processing.
9. How we use information and our legal bases.
• We process data to deliver translation and dubbing services; manage user profiles; process payments; maintain platform security and integrity; respond to technical support; and fulfill legal mandates.
• Our legal frameworks include: contract fulfillment for service delivery; explicit consent for voice features (which can be revoked by deleting the data); legitimate interests for site security and internal prompts; and legal obligation for regulatory compliance. We do not use automated profiling for decisions that carry legal consequences.
10. Audio commitments.
• We never sell your audio or use it to train third-party AI models. Because Dubtool stores data locally, we do not dictate retention periods—you retain full control. Removing a project folder permanently deletes the associated audio. Cloud-based audio handled by ElevenLabs is subject to their specific privacy terms. We do not automatically purge audio after a task is finished.
11. Who we share information with.
• We partner with Supabase (Singapore) for database services; Railway for API hosting; Wix for site management; and PayPal for billing. Cloud voice features are powered by ElevenLabs. Each partner manages data according to their own privacy policies. We may also share data to comply with legal requests, protect our legal rights, or facilitate a corporate merger or sale.
12. Cookies and similar technologies.
• We do not use tracking cookies or third-party analytics. Dubtool uses a single local pairing cookie solely to connect mobile devices on the same network. Wix may deploy its own operational cookies as part of its hosting service. You can manage these through your browser’s privacy settings.
13. Retention.
• We keep personal data only as long as necessary for the service or as legally required. Account and subscription data is stored until you request account closure. Payment providers keep their own records according to fiscal laws. Local Dubtool files remain on your device until you manually delete them. Cloned voices at ElevenLabs persist until you remove them. To erase your account, please email support@livetranslate.net.
14. Security.
• Our Supabase database uses encryption at rest. Please note that Dubtool files on your local device are not encrypted by our app; securing your hardware is your responsibility. While we strive for maximum protection, no digital system is infallible. In the event of a significant data breach, we will notify you and the appropriate authorities, such as the OAIC (Australia) or relevant EU bodies, within 72 hours where applicable.
15. Your rights.
• Contact support@livetranslate.net to exercise your data rights. We typically respond within 30 to 45 days depending on your region. Users globally can request data access, correction, or deletion. EU/UK residents have additional rights to portability and processing restrictions. California residents may opt-out of data sharing or request specific disclosure of collected categories. Australian users can also reach out to the OAIC at oaic.gov.au if a privacy complaint is not resolved to their satisfaction.
16. International transfers.
• Data is processed globally, including in Singapore and other locations utilized by our service partners. We utilize Standard Contractual Clauses and other approved mechanisms to ensure your data remains protected when moved across borders, maintaining standards consistent with the Australian Privacy Principles.
17. Children.
• Our Service is not intended for users under 13 (or 16 in certain regions). We do not intentionally collect data from minors. If you become aware that a child has provided us with personal info, please alert us so we can remove it immediately.
18. Changes to this policy.
• We periodically update this policy. Modifications will be posted at livetranslate.net with an updated timestamp. We will notify you via email or in-app notifications regarding any significant changes before they take effect.
19. Contact.
• Email: support@livetranslate.net. Web: livetranslate.net/contact.