Terms of Service

Live Translate – Terms of Service

Last updated: 6 November 2026
Effective date: 6 November 2026

These Terms govern your use of Live Translate, including its account service and the Dubtool app (the “Service”), operated by LiveTranslate (ABN 95 312 558 634) (“we”, “us”). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility and accounts
You must be at least 13 years old (or older where required by local law, such as 16 in parts of the EU) to use the Service. If you use the Service for an organisation, you confirm you have authority to bind it.
You agree to provide accurate information, keep your login credentials confidential, and notify us promptly of any unauthorised access. You are responsible for activity under your account.
2. Using the Service
You may use the Service only for lawful purposes and in line with these Terms. You must not:

Reverse engineer, scrape, or attempt to gain unauthorised access to the Service or its systems
Interfere with or disrupt the Service, its security, or its infrastructure
Use the Service to generate, store, or distribute harmful, illegal, or abusive content
Resell or provide the Service to third parties without our written permission
Use outputs to train a competing translation or voice product

3. Subscriptions and payments

Paid features require an active subscription. Prices, billing periods, and features are shown at checkout.
Payments are processed by PayPal and Wix Pricing Plans. You authorise us to charge your payment method.
Renewal: Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. You can cancel at any time in your account settings, and cancellation takes effect at the end of the current period.
Free trials: We offer a free trial with limited usage. The usage limit is shown when you sign up. When you reach it, you need to subscribe to a paid plan to keep using the Service, and we will not charge you unless you choose to subscribe. [Confirm: trial length and whether a payment method is required.]
Price changes: We will give you at least 30 days’ notice of a price increase. If you do not accept it, you may cancel before it takes effect.
Refunds: See the refund policy below.
You are responsible for applicable taxes.

Refund policy
This policy applies to paid subscriptions purchased directly from us. If you bought through an app store, that store’s refund rules apply.

Your legal rights come first. Nothing in this policy limits any refund, repair, replacement, or other remedy you are entitled to under applicable law. Under the Australian Consumer Law, if the Service has a major failure you may choose a refund for the unused part of your subscription (or compensation), and for a minor failure we may choose to fix the problem within a reasonable time instead.
Cooling-off period: You may request a full refund within 7 days of your first payment for a plan, or of a renewal, if you have used no more than 30 minutes of translation or voice processing in that period.
Outside that period: Fees already paid are non-refundable, and you keep access until the end of the paid period, except where this policy or the law says otherwise.
Duplicate or incorrect charges: If we charge you twice or the wrong amount, we will refund the difference in full.
Service problems: If the Service is unavailable or materially unusable for 3 consecutive days because of a fault on our side, we will refund or credit the affected period on request.
If we end the Service: If we discontinue the Service, or terminate your account other than for your breach, we will refund fees for the unused part of your prepaid period, as set out in section 14.
Usage credits: Purchased credits or add-ons are non-refundable unless unused and requested within 14 days.
Cancelling: Cancelling stops future renewals but does not by itself entitle you to a refund of the current period.
How to ask: Email support@livetranslate.net from your account address with the date and amount of the charge. We aim to reply within 5 business days.
How refunds are paid: We refund to the original payment method through PayPal or Wix Pricing Plans, depending on how you paid, normally within 5–10 business days of approval. Your bank may take longer to show it.
Chargebacks: Please contact us first so we can fix the problem quickly. We may suspend an account while a chargeback is open.

4. Your content
You keep ownership of the content you submit, including audio and text (“Your Content”), and of the outputs generated for you, to the extent permitted by law and subject to third-party rights.
You give us a limited, non-exclusive, worldwide licence to host, process, store, and transmit Your Content solely to provide, secure, and support the Service for you. This licence ends when Your Content is deleted, except for copies we must keep by law or in short-term backups.
You confirm that you have the rights needed to submit Your Content and that doing so does not infringe anyone’s rights or break the law. We do not use Your Content to train general-purpose AI models without your explicit opt-in consent, as set out in the Privacy Policy.
5. Voice and consent rules
You must not use the Service to:

Clone, imitate, or synthesise anyone’s voice without that person’s clear, informed consent
Impersonate another person, or mislead others about who is speaking or that a voice is synthetic, in a way that could cause harm or deceive
Create fraudulent, defamatory, or deceptive audio

We may remove content and suspend accounts that breach this section.
6. Recording and translating conversations
If you use the Service to capture or translate a conversation involving other people, you are responsible for telling them and obtaining any consent required by the laws that apply, which in some places (including a number of Australian states and US states) requires all participants to agree to a recording. Do not use the Service to record or intercept private conversations you are not a party to.
7. Acceptable use
You must not use the Service to break the law; harass, threaten, or harm others; upload copyrighted material without permission; or process content that is unlawful, including child sexual abuse material. We may investigate suspected breaches and report unlawful activity to authorities.
8. Third-party services
The Service integrates with third parties, including Supabase, Railway, Wix, PayPal, and ElevenLabs. Your use of features provided by them may be subject to their terms. We are not responsible for third-party services we do not control, but we remain responsible to you for how we use them to deliver the Service.
9. Intellectual property
The Service, its software, branding, and design belong to us or our licensors. These Terms give you a limited, revocable, non-transferable right to use the Service. Nothing transfers our intellectual property to you. If you send us feedback, you allow us to use it without obligation to you.
10. Accuracy and reliance
Machine translation and voice output can contain errors, omissions, or mistranslations. The Service is not a substitute for a qualified human interpreter or translator. Do not rely on it as the sole basis for medical, legal, safety-critical, or other high-stakes communications.
11. Disclaimers
To the extent permitted by law, the Service is provided “as is” and “as available”, and we do not promise uninterrupted or error-free operation or perfect accuracy of translations or voice output.
Consumer law. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or condition, that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law and mandatory consumer protections in your country of residence.
12. Limitation of liability
To the extent permitted by law:

We are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, data, or goodwill.
Our total liability to you for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose and AUD 100.

Where the law allows us to limit our liability for breach of a non-excludable guarantee, we limit it, at our option, to resupplying the service or paying the cost of resupplying it. These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
13. Indemnity
To the extent permitted by law, you agree to compensate us for losses arising from your breach of these Terms, from Your Content, or from your unlawful use of the Service. This does not apply to consumers to the extent it would be unfair or unenforceable under consumer law.
14. Suspension and termination
You may close your account at any time from your settings. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service. Where reasonable, we will give you notice and a chance to fix the problem, and if we discontinue the Service or terminate without your breach, we will refund any prepaid fees for the unused period.
On termination, your right to use the Service ends. Sections that by their nature should continue (including 4, 9, 11, 12, 13, and 16) will survive. You may request an export of your data before closing your account by emailing support@livetranslate.net.
15. Changes to these Terms
We may update these Terms. We will post changes with a new “Last updated” date and give at least 30 days’ notice of material changes by email or in the Service. If you do not agree to the changes, you may stop using the Service and cancel before they take effect. Continued use after the effective date means you accept the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction, except that:

If you are a consumer in the EU/UK, you keep the protection of the mandatory laws of your country of residence and may bring claims in your local courts.
Nothing in this section removes rights you have under applicable consumer law.

Before starting formal proceedings, please contact us at support@livetranslate.net so we can try to resolve the issue informally.
17. General
These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If a provision is found unenforceable, the rest remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger or sale of the business. Neither party is liable for delays caused by events beyond its reasonable control.
18. Contact
Live Translate, LiveTranslate (ABN 95 312 558 634)
Email: support@livetranslate.net
Website: livetranslate.net/contact

Terms of Service

Reverse engineer, scrape, or attempt to gain unauthorised access to the Service or its systems

Interfere with or disrupt the Service, its security, or its infrastructure

Use the Service to generate, store, or distribute harmful, illegal, or abusive content

Resell or provide the Service to third parties without our written permission

Use outputs to train a competing translation or voice product

3. Subscriptions and payments

Paid features require an active subscription. Prices, billing periods, and features are shown at checkout.

Payments are processed by PayPal and Wix Pricing Plans. You authorise us to charge your payment method.

Renewal: Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. You can cancel at any time in your account settings, and cancellation takes effect at the end of the current period.

Price changes: We will give you at least 30 days’ notice of a price increase. If you do not accept it, you may cancel before it takes effect.

Refunds: See the refund policy below.

You are responsible for applicable taxes.

Refund policy This policy applies to paid subscriptions purchased directly from us. If you bought through an app store, that store’s refund rules apply.

Cooling-off period: You may request a full refund within 7 days of your first payment for a plan, or of a renewal, if you have used no more than 30 minutes of translation or voice processing in that period.

Outside that period: Fees already paid are non-refundable, and you keep access until the end of the paid period, except where this policy or the law says otherwise.

Duplicate or incorrect charges: If we charge you twice or the wrong amount, we will refund the difference in full.

Service problems: If the Service is unavailable or materially unusable for 3 consecutive days because of a fault on our side, we will refund or credit the affected period on request.

If we end the Service: If we discontinue the Service, or terminate your account other than for your breach, we will refund fees for the unused part of your prepaid period, as set out in section 14.

Usage credits: Purchased credits or add-ons are non-refundable unless unused and requested within 14 days.

Cancelling: Cancelling stops future renewals but does not by itself entitle you to a refund of the current period.

How to ask: Email support@livetranslate.net from your account address with the date and amount of the charge. We aim to reply within 5 business days.

How refunds are paid: We refund to the original payment method through PayPal or Wix Pricing Plans, depending on how you paid, normally within 5–10 business days of approval. Your bank may take longer to show it.

Chargebacks: Please contact us first so we can fix the problem quickly. We may suspend an account while a chargeback is open.

Clone, imitate, or synthesise anyone’s voice without that person’s clear, informed consent

Impersonate another person, or mislead others about who is speaking or that a voice is synthetic, in a way that could cause harm or deceive

Create fraudulent, defamatory, or deceptive audio

We are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, data, or goodwill.

Our total liability to you for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose and AUD 100.

If you are a consumer in the EU/UK, you keep the protection of the mandatory laws of your country of residence and may bring claims in your local courts.

Nothing in this section removes rights you have under applicable consumer law.

Refund policy
This policy applies to paid subscriptions purchased directly from us. If you bought through an app store, that store’s refund rules apply.